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Dallas
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Report a problem

If your Dallas rental has no working AC in a room you live, sleep, eat, or cook in, here's how to report it.

  1. 1

    Tell your landlord in writing

    Send the repair request to your landlord or property manager, and keep a copy. FOX 4 Dallas advises renters who aren't getting relief from their landlord to call 311, so start with the landlord and keep a record.

  2. 2

    Contact Dallas 311

    Dial 311 from inside the city, or (214) 670-3111 from outside it. You can also file online.

  3. 3

    Code Compliance responds

    An inspector checks the property, and the owner can be given a notice or citation. FOX 4 Dallas reports landlords out of compliance can face fines of up to $2,000 per day.

  4. 4

    If it isn't fixed in 72 hours

    Once the owner has a notice or citation, the code gives 72 hours to repair. If it isn't repaired, and the daytime high at Dallas Love Field is 95°F or above for three days in a row after the notice or citation, the owner must provide alternative housing that meets the standards.

What can stop a citation

  • Diligent repair effortsIf the owner shows the City's director diligent efforts to repair, the City doesn't issue a notice or citation.
  • Causes beyond the owner's controlAn act of nature or another cause beyond the owner's reasonable control is a defense.
  • Over 110°F outsideIt's a defense if at least one habitable room is 85°F, measured 3 feet above the floor and 2 feet from the exterior walls.
  • The full ruleWhat the code requires